1. Payment Policy

1.1     Reservation and Payment Terms

• Non-Refundable Payments: Please note that all payments made, including both the deposit and the full payment, are non-refundable.
• Deposit Requirement: To secure a booking, a deposit of 10% of the total reservation amount is required upon checkout.

• Remaining Balance: The remaining balance must be paid in full upon confirmation of the reservation. Communication regarding the remaining balance will be handled via email. Please ensure that your email address is correct and check it regularly for updates.

1.2    Payment Method

We only accept Direct Bank Transfer for all payments. Please refer to the bank account details provided during the checkout process.

1.3    Payment Process

• Deposit Payment: A deposit of 10% is required upon checkout to secure your booking.
• Booking Confirmation: Once the 10% deposit is received, a confirmation email will be sent to the customer, detailing the reservation and payment status.
• Remaining Balance: Further instructions regarding the remaining balance will be communicated via email. Please ensure that your email address is correct and check it regularly for updates.

     2. Booking and Reservation

2.1      Booking Process 

            2.1.1  Direct Booking

• Direct Booking: Customers can make bookings directly through our website. To do this, simply select your desired room and dates, place the order, and the booking will be added to your cart. You can then proceed to checkout to pay the required 10% deposit.
• Deposit Details: A 10% deposit is required at checkout. We will check room availability, and once confirmed, we will send an invoice for the remaining balance.
• Booking Confirmation: Once the remaining balance is settled, we will send the booking confirmation.

           2.1.2  Inquiry-Based Booking

• Inquiry-Based System: Customers should fill in the required details and use the “Message” box for any additional questions or special requests.

• Processing: The team will review the submission and check the availability of the room at the selected hotel. Once room availability is confirmed, an email will be sent to the customer with further details. The customer must provide a 10% deposit at this stage to secure the booking.

• Follow-Up: The team may also contact the phone number provided by the customer for follow-up and confirmation of the booking.

2.2   Booking Validity

A booking is considered valid only once the customer receives a confirmation letter. Until this confirmation is received, the booking is not guaranteed.

2.3   Booking Confirmation

Once the remaining balance is settled, we will send the booking confirmation.